Reserve In-Store

Shop online, reserve your item and pick it up in-store, quickly & easily.

How it works

Find the piece you want, then select the Reserve In-Store option on the product page (beneath ‘Add to Bag’).
STEP 1

Find the piece you want, then select the Reserve In-Store option on the product page (beneath ‘Add to Bag’).

Choose the store location and pick-up time that suits you.
STEP 2

Choose the store location and pick-up time that suits you.

We’ll send you an email & SMS notification to confirm availability and your pick-up time.
STEP 3

We’ll send you an email & SMS notification to confirm availability and your pick-up time.

Visit us in-store to view, pay and collect your beautiful new piece!
STEP 4

Visit us in-store to view, pay and collect your beautiful new piece!

Reserve In-store FAQs

  • Is this the same as Click & Collect?

    The difference with Reserve In-Store is that you don’t have to make a payment until you come and view your item. If you choose to buy, you can pay and collect while you are in store.

  • What is Reserve In-Store?

    Our Reserve In-Store feature allows you to place a hold on an item you’re viewing online, so that you can book a time to view it in person at your local store.

  • How long can I hold an item for?

    You can reserve your item in store for up to two days. Please allow two hours between the time you make your reservation and the time you visit your store, for us to confirm that your item is available at your selected location.

  • Why can't I view my item in my local store?

    We are currently trialling Reserve In-Store in select locations, and hope to have more stores available for this service soon. If you need help locating your nearest store or would like to ask about other options, please contact our customer service team via online chat or call 0800445590.

  • Will my exact ring size be available in store?

    If we confirm your reservation, your chosen ring style is available for you to inspect in store. However, we might need to order in your ring in your perfect size. Our expert team can measure your ring size while you are in store (or help you choose the right size for your loved one if it’s a gift), to ensure you get the perfect fit!

  • How do I cancel or change my reservation?

    If you need to cancel your reservation, simply reply to the email we send you with your reservation details. You can also call your selected store directly. If you would like to make a change to your reservation, you can simply make a new reservation request through our website.

Need more help?

Have other questions about orders, product information or returns? Chat to us now or visit Customer Support

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