If for any reason you change your mind about any eligible jewellery or watch purchase, we will gladly refund the purchase price within 30 days of purchase provided the item/s are returned in ‘As New Condition’.

The following items are ineligible under our Change of Mind Policy:

• Earrings

• Nose Rings

• Earring charms

• Earring backings

• Resized rings (whether resized as part of the purchase or after purchase)

• Engraved items

• Special, custom or made for you items. Learn more

If the item you have received is faulty, please contact our Customer Service team on free call 0800 445 590 or email online@michaelhill.co.nz, and we will resolve the issue as quickly as possible.

If you have received an item different to the one that you ordered, please contact our Customer Service team on free call 0800 445 590 or email online@michaelhill.co.nz, and we will resolve the issue as quickly as possible.

Yes, you can return sale items unless stated otherwise, subject to our Change of Mind Policy where some items cannot be returned (such as earrings, resized rings whether resized as part of the purchase or after purchase, engraved products, or special, custom or made to order items) and the items must be in ‘As New Condition’.

General Terms and Conditions of Purchase

Contact our Customer Service team on free call 0800 445 590 or email online@michaelhill.co.nz. You'll need to provide your order number, contact details and reason for return.

Items should be returned in their original packaging with all paperwork (such as diamond certificates). Include a copy of your returns slip or order confirmation email in the package.

All shipping return charges must be pre-paid. We cannot accept cash on delivery returns. We require that returned items are insured during delivery to safeguard against loss. Michael Hill will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.

All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, excluding any delivery charges, within 15 business days of receiving your returned item.

Absolutely! You will need to meet all requirements of the Michael Hill Returns Policy. Please ensure that you take a printed copy of your shipping or order confirmation email into store to confirm your purchase details.

Returns Policy

You may return new items purchased from Michael Hill online within 30 days of delivery for a full refund, subject to our Change of Mind Policy and refund policy. Our Change of Mind Policy specifies some products cannot be returned (such as earrings, resized rings whether resized as part of the purchase or after purchase, engraved products, or special, custom or made to order items) and the items must be in ‘As New Condition’.

General Terms and Conditions of Purchase

For purchases made between 27 October and 24 December 2025, we offer extended returns until 25 January 2026.

We endeavour to process your refund within 15 business days of receiving the returned item (whether in-store or via post). We may need some additional time to conduct any quality assurance assessments. Your financial institution may take additional time to transfer funds back into your account.

Returns Policy

We refund you the same way that you initially paid for your order. However, our stores carry a small amount of cash change – refunds of cash payments may be made by cheque, direct credit or to a debit card in the name of the original purchaser. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.

Returns Policy