• How do I track my Order?

    When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.
    Alternatively you can track your delivery on the Star Track website.

  • Help! Can you assist me to complete my order?

    Our Customer Service team is happy to assist you with your order. Please call us on free call 0800 445 590.

  • What payment methods do you accept?

    We accept payment by Visa, MasterCard, American Express, PayPal, and Afterpay.

    Your card will be debited when we ship your order. The transaction will appear on your statement as Michael Hill Wsale.

  • Can I use my Gift Card online?

    You can redeem your physical Gift Card or an e-Gift Card online by selecting ‘REDEEM A GIFT CARD’ when you reach the payment stage of the checkout on the website.

    You will need to enter your full card number and PIN.

    If you have a physical Gift Card, you can find these details on the back of your card. The Gift Card number will be between 16 and 23 digits long. If you have a card with a 6-digit number – please contact Customer Services, who will confirm your details / complete checks and send you a new replacement e-Gift Card, so you can redeem either online or in-store.

    If you were emailed an e-Gift Card – you can find the number and PIN in your original email.

    For more information on Gift Cards, click here.

  • Why isn't my credit card being accepted?

    Please contact your bank or financial institution to rule out any errors from their perspective. You could try an alternate credit card or use PayPal to finalise your order. If you still have an issue, please contact our Customer Service team on free call 0800 445 590 or email [email protected], noting any errors appearing on screen.

  • Where is my order?

    View the status of your orders on the My Account page. You will need to either login or provide your order number and last name.

    Michael Hill works hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. For this reason, most items take a minimum of 1 to 2 full business days before being approved for shipment.

    Please allow 2-7 business days to deliver depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.

    For additional assistance regarding your order, please contact us on free call 0800 445 590.

  • Why can't I apply my promotion code to an order?

    Please check that you order meets the criteria of the promotion code. This may include a minimum spend amount, a specified expiry date and if the promotion code applies to sale items. Promotion codes are case sensitive so please enter the exact code during checkout. If you still have an issue, please contact our Customer Service team on free call 0800 445 590 or email [email protected], noting any errors appearing on screen.

  • How do I know my order was successful?

    All successful transactions will receive a confirmation email within 30 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven't received your email, please contact our Customer Service team on free call 0800 445 590 or email [email protected].

  • Who do I contact is there is a problem with my order?

    Please email [email protected] or free call 0800 445 590. Please ensure you have your order number handy.

  • How do I create a new account?

    Simply click 'Login/Register', located at the top right of the page and then click 'Create Account'. Fill in your details and click 'Update'. Registration should now be complete and you will receive a confirmation email shortly.

    Creating an account will allow you to create wishlists, submit product reviews, check prior orders and checkout faster.

  • How do I update my account details?

    Simply click 'Login/Register' or your name, located at the top right of the page to access the 'My Account' page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.

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