Professional Care Plan
THIS MICHAEL HILL PROFESSIONAL CARE PLAN
is designed to give you peace of mind with your purchase. It includes key services and repairs that will allow you to take care of your piece and is available for either 3 or 10 years.
The usual protections provided by the Consumer Guarantees Act (CGA), will apply whether or not you purchase a Professional Care Plan Agreement (Plan). Those protections are statutory guarantees that are implied by the CGA into every contract for the supply of goods or services. Under the CGA, goods must: be of acceptable quality; be fit for a particular purpose that the consumer made known to the supplier, unless it was unreasonable for the consumer to rely on the supplier’s skill when selecting the goods for that purpose; match any description given to the consumer; match any sample or demonstration model shown to the consumer; be able to be legally sold to the consumer; arrive on time and in acceptable condition; have spare parts and repair facilities available for a reasonable time, unless the consumer is notified that the manufacturer does not undertake that repair facilities and parts will be available; and comply with any express guarantee given by a manufacturer.
Under the CGA, services must: be carried out with reasonable care and skill; achieve the result the consumer made known to the business that the consumer was seeking, unless it was unreasonable for the consumer to rely on the businesses’ skill to expect that result; be finished by the agreed date or within a reasonable time if no completion date was agreed; be supplied at the agreed price or at a reasonable price if no price was agreed.
In addition to the CGA protections, the Plan offers ongoing services (for the duration of the Plan). You can purchase a Plan for either a 3-year or 10-year term, beginning on the purchase date. The CGA protections apply from the date of purchase.
The differences between the CGA protections and the benefits of the Plan are summarised in the following table, and the full terms and conditions of the Plan are set out in this document (including the incorporated tax invoice email)
Period of cover
Michael Hill Plan: Up to 3 years or 10 Years, depending on which period of coverage you purchase (during which time you can utilise the services up to the value of the purchase price of the product covered), but ceasing if the original product covered is replaced with another of equal or greater retail value; or when the total aggregate value for services provided under this Plan are equal to or exceed the purchase price of the product covered; or you cancel this Plan.
CGA: For a reasonable period after you purchase the item, taking into account (amongst other things) the price and nature of the item.
Is the warranty transferable?
Michael Hill Plan: No, the Plan applies to the original purchaser only.
CGA: Rights under the CGA are transferable if the item is given to a third party as a gift.
Faulty product
Michael Hill Plan: Not covered by the Plan – refer CGA.
CGA: If an item fault or failure to comply with a CGA guarantee is minor and can be fixed, Michael Hill can choose to repair the item, replace it or refund the purchase price. If the fault is of a substantial character then you can choose to return the item for a refund or replacement (at your choice).
Repair of damage caused by accident, abuse, misuse
Michael Hill Plan: Not covered.
CGA: Not covered, unless the damage was contributed to by a design or manufacturing defect or because the item was not fit for purpose.
Replacement of stones due to loss
Michael Hill Plan: Not covered by the Plan – refer CGA.
CGA: Covered if the loss was caused by the item being defective or otherwise not meeting the CGA guarantees.
The following services: - resize your ring once a year (within product sizing standards) excluding certain styles of ring which
Michael Hill Plan: Michael Hill deems not suitable for resizing. Michael Hill will provide these services during the term of the Plan, except some ring styles are not suitable for sizing and are excluded from that service, provided that total services parts and labour is limited to the value of the purchase price of the product covered.
CGA: Covered if necessary to remedy a fault or other failure of the item to meet a CGA guarantee.
The following services: - professionally clean and inspect your item - refinish and polish your item - complete basic re-shaping of your ring or solid bangle - rhodium plate your item once a year (for rhodium plated parts of items only) - tighten your stone(s) - reset your precious stone (but not supply it) - re-tip your claws/prongs (but not re-build or replace) - solder your chain or bracelet including shortening (lengthening is not permitted) - tighten, repair or replace your clasp (except on hinged bangles) - repair a worn bail on your pendant - re-join tennis bracelet links, tighten or repair tennis bracelet clasps (length changes and clasp replacement are not permitted) -provide earring post replacement or butterfly replacement - re-align your earring post - straighten or re-thread your earring post.
Michael Hill Plan: Michael Hill will provide these services during the term of the Plan, provided that total services parts and labour is limited to the value of the purchase price of the product covered unless excluded by the circumstances outlined under “What is not covered” or “Exclusions” in this Plan. However, if the services need to be provided because of a fault of the item, Michael Hill will provide those services in accordance with the CGA.
CGA: Covered if necessary to remedy a fault or other failure of the item to meet a CGA guarantee.
Cancellation The Plan is an extended warranty for the purposes of the Fair Trading Act 1986. You have a statutory right to cancel the Plan within 5 working days of receiving this Plan, and receive a full refund. In addition to this statutory right, Michael Hill will allow you to cancel the Plan, and receive a full refund, at any time within 30 days of the purchase date provided that no services have been provided under the Plan. To cancel, contact us by phone or email on the contact details below, or visit us at any Michael Hill store.
Terms and Conditions
This document (including the tax invoice you have received as part of it) forms a binding legal contract between you, the purchaser, and Michael Hill Jeweller Limited (referred to herein as the “Plan”). By purchasing the Plan, you understand that it is such a contract and acknowledge that you have the opportunity to read the terms and conditions set forth herein. You are not able to transfer the Plan to any other person. This Plan is not a contract of insurance.
Instructions and to obtain service
You must keep this document (including the tax invoice email you have received as part of it); they are integral parts of the Plan. To obtain service under your Plan, produce the covered item along with your tax invoice to a Michael Hill representative at a Michael Hill store.
What is covered by the Plan?
This Plan covers one purchased item only and is not transferable. This Plan covers parts and labour costs, up to the value of the purchase price of the product covered. Unless you have a valid claim under the CGA, you will need to pay for any parts or service costs that go beyond the value of the purchase price of the covered product. A Michael Hill representative will inform you of such costs before undertaking any such services. The services covered under the Plan include: ring sizings (within product sizing guidelines; maximum once every 12 months) excluding certain styles of ring which Michael Hill deems not suitable for resizing; re-tipping
of prongs (not re-shanking); stone tightening; refinishing and polishing; reshape of rings caused through reasonable wear and tear; cleaning and inspecting; earring repair, post straightening and rethreading; chain and bracelet soldering (except for the purpose to lengthen the item); rhodium plating (for rhodium plated parts of items only; maximum once every 12 months); resetting diamonds and gemstones; pendant bail repair on worn bails; and, clasp repair, tightening, and replacement (except replacement on hinged bangles). Unless limited above, including by maximum value of services being limited to the value of the purchase price of the covered product, you may access the services covered under the Plan as often as you like until the Plan expires (as described below).
What is not covered by the Plan?
(1) Modifications, parts and/or repairs not undertaken or supplied by or on behalf of Michael Hill; (2) Except as expressly stated in the Plan, cosmetic damage including scratches, peelings, dents, that do not impede the mechanical functionality of the item; (3) Re-shanking of rings; (4) Incidental or consequential damages; (5) Damage from accident, abuse, misuse, introduction of foreign objects into the product, tampering with prongs, unauthorised modifications or alterations, or failure to follow the manufacturer’s instructions; (6) Damage covered by any other warranty or service plan; (7) Third party actions (fire, collision, vandalism, theft etc); (8) Damages from the elements or Acts of God; (9) Damages from war, invasion or act of foreign enemy, hostilities, civil war, rebellion, riot, strike, labour disturbance, lockout or civil commotion; (10) Except as expressly stated in the Plan, preventative maintenance; (11) Inclusions in gemstones and diamonds; (12) Loss of diamonds, gemstones or any other parts of the covered product; (13) Any loss other than those expressly stated in the Plan; (14) Accessories used in conjunction with a covered product or any damage caused by use of such accessory; (15) Loss of use during the period the covered product is at a services facility or otherwise awaiting parts; (16) Lengthening a chain or bracelet by soldering; (17) restringing of pearl necklaces and bracelets; (18) rejoining links in hollow chains and bracelets; (19) repairing dents in hollow chains, earrings, bracelets, bangles, earrings and pendants; (20) repair or replacement of damaged bangle hinges.
The limitations of the Plan above are not intended to limit your rights under the CGA.
Term of Plan and expiry
The maximum term of your Plan is specified on the tax invoice email included as an attachment to this Plan, and will be either three years or ten years as indicated. Coverage of this Plan begins on the date of purchase and expires on the earlier of:
the end of the maximum term (calculated from the date of purchase); or
the original product covered is replaced with another of equal or greater retail value in circumstances which would not be a CGA claim; or
when you cancel this Plan; or
when the total aggregate value for services provided under this Plan are equal to or exceed the purchase price of the product covered.
Renewal
Please take your time to consider which plan is appropriate for you, as we do not offer renewal of plans.
Limit of Liability
Without limiting our liability under the CGA, our total aggregate liability under the Plan is the purchase price paid for the product covered. In the event that the total aggregate value of all services provided under this Plan is equal to or exceeds the purchase price of the product, or the original product is replaced with another of equal or greater retail value in circumstances which would not be a CGA claim, all obligations under the Plan are deemed to be satisfied.
Important information – you must keep your tax invoice email
The following important information in relation to your Plan is included in these Terms and Conditions and the tax invoice email that are provided to you at the time of purchasing the covered product and this Plan: (a) your name; (b) term of the Plan; (c) date of purchase of the covered product and this Plan; (d) description of the product covered by this Plan; (e) purchase price of the product covered.
Privacy
At Michael Hill, we take care to respect your privacy when you visit or contact us, including when you provide us your details to purchase and obtain services under this Plan. To find out more about our privacy practices please visit michaelhill.co.nz/privacy.
