Privacy Policy Highlights

Privacy Policy Highlights | Privacy Policy | Cross Border Disclosures of Personal Information | Credit Reporting Policy

This Privacy Policy Highlights statement applies to Michael Hill Jeweller Limited and its related companies ("Michael Hill", "we","us" and "our") in relation to personal information that we collect about identifiable individuals ("you" and "your"), and contains some of the highlights of our Privacy Policy.

To find out more about our privacy practices, see our online Privacy Policy. Please read the summary below and click on the link for more details on a particular topic.

At Michael Hill, we want your online and in-store experience to be enjoyable and we take care to respect your privacy when you visit or contact our stores, head office or customer services or visit our website. Michael Hill supports the importance that the community places on the maintenance of informational privacy of individuals’ personal information as that term is defined in the Privacy Act 1993. This extends to the collection and management of information held in its records regarding individuals.

Michael Hill’s Privacy Policy informs people of:

  • how and when we collect personal information;
  • how we use and disclose personal information;
  • how we keep personal information secure, accurate and up-to-date;
  • how an individual can request access to and correction of their personal information; and
  • how we will facilitate or resolve a privacy complaint.

The kinds of personal information collected, used and disclosed by Michael Hill

At Michael Hill, we will only collect, use or disclose the personal information we collect about you for the purposes for which it was collected, as set out in our Privacy Policy, or as otherwise required or authorised by law, including the Privacy Act 1993.

Broadly speaking, the kinds of personal information Michael Hill collects (and the uses made of that personal information) can be broken down into five main categories, being:

  • Sales and enquiries (online and in-store);
  • Credit services provided by third party credit providers;
  • Marketing services which includes social media;
  • Human resources; and
  • the Michael Hill Brilliance program.

The types of personal information we collect, and the related uses and disclosures, are listed in the table of Section 2 of our Privacy Policy.

Michael Hill may record your telephone call to our customer services department for quality assurance purposes.

Michael Hill may also collect information which identifies your digital devices, such as the media access control address (or MAC address) of your mobile phone or other digital devices and then use that information for marketing analytics or to send you marketing communications.

Michael Hill also operates closed circuit television (CCTV) within (and surrounding) our stores in order to protect our stores against security threats, theft, fraud, burglary and other criminal activities. Upon your entry onto our premises you may be photographed or included in any CCTV footage.

Michael Hill discloses your personal information to those parties external to Michael Hill where those third parties assist us in carrying out our services or are a related party to Michael Hill. Examples of those organisations are listed in the disclosure column of the table in Section 2 of our Privacy Policy and include our credit service providers set out in our Credit Reporting Policy.

How Michael Hill collects and holds personal information

It is our usual practice to collect personal information directly from the individual that the personal information concerns. We will notify you of the purpose for the collection of personal information at or around the time of collection. However, we may collect your personal information from other sources as permitted by the Privacy Act 1993.

Sometimes we may collect personal information from a third party. The types of third parties from whom we may collect personal information about you are listed in section 3.2 of our Privacy Policy.

Direct Marketing

You give your express and informed consent to Michael Hill using your personal information for the purposes set out in the Sales and enquiries (online and in-store), Credit services, Marketing services which include Social Media and Michael Hill Brilliance program sections of the table at Section 2 of our Privacy Policy, to provide you with information and tell you about our products, services or events which we consider may be of interest to you.

You may unsubscribe from receiving any further marketing communication from us at any time. If you do not wish to receive direct marketing communications from Michael Hill, please contact us via the details provided below, or follow the unsubscribe links in any electronic communication you may receive from us, and we will unsubscribe you from the relevant marketing communication.

Online Information and Web Analytics, Display Advertising and Retargeting

We keep records of online contracts, including when we accept one or more of your offer(s) to purchase products using our website. Our system also helps you to keep an accurate record so there is no confusion about the contract. If you have a problem with any of our products or services that you receive from us, please email us at

Michael Hill also utilises a range of web analytics tools that include the use of persistent cookies. In some cases, cookies enable us to aggregate certain information with other personal information that we collect and hold about you. For example, we may use information collected by cookies to assist us to enhance your experience with us.

As a visitor to our website, you can opt out of a third party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page and following the directions provided.

Credit Information and our Credit Reporting Policy

To the extent you provide Michael Hill with personal information which is credit information or to the extent we collect any credit information about you from a third party, Michael Hill’s Credit Reporting Policy shall apply.

The type of credit information that may be collected from you is set out in the table at Section 2 of our Privacy Policy. Please see Section 9 of our Privacy Policy and our Credit Reporting Policy for further information.

Cross Border Disclosure

It is possible that the personal information collected by Michael Hill may be disclosed to our related companies, contractors, agents and service providers outside of New Zealand. You acknowledge that your personal information may be disclosed to a destination outside New Zealand for this purpose, including but not limited to those countries listed in our Cross Border Disclosure Table and you understand and acknowledge that countries outside of New Zealand do not always have the same privacy protection obligations in relation to personal information as New Zealand. Please see Section 10 of our Privacy Policy for more details in relation to any cross border disclosure made of your personal information.

Security and Access

Michael Hill takes steps to protect the personal information we hold against unauthorised access, loss, use, modification or disclosure. Please see here for further information, as we require you to notify us should the personal information we collect from you need updating.

Michael Hill’s Obligations

Michael Hill is bound by the Privacy Act 1993. For more information, please see our complete Privacy Policy.

How to contact us

For further information or to make a complaint, please contact Michael Hill at or write to us at 7 Smallwood Place, Murarrie QLD Australia 4172 or phone us on 0800 445 590.

Last Updated: 24/09/2019