Multi Row Ring with 1 Carat TW of Diamonds in 10ct Yellow Gold

My partner got me this beauty just a couple of days ago and I'm totally in love with it.

I was so happy with this ring, it is so beautiful. I was also so happy with the service I received and experience when purchasing in store. But 1 month (yes one month) after owning it, I noticed a diamond had fallen out!!!!! I was horrified. I had taken it in to the store for routine cleaning the week before, where they also checked the diamonds (Nil issues). I was highly disappointed that a diamond has fallen out after owning the ring for a month. This is not good enough, especially for the price of the ring!!! Upon taking it back to the store of purchase I was very upset, I was simply told to claim the ‘Lifetime Diamond Guarantee’ and that it wasn’t a big deal. How will I feel assured that this won’t happen again because it’s clearly faulty??? Will I have to get diamonds replaced every month moving forward??? I am now also highly concerned about my 2 other Michael hill items (stud earrings and stacker ring) and whether they will also have diamonds fall out, which are not covered by the ‘lifetime diamond guarantee’. I was highly embarrassed the other day when a friend asked ‘where’s your beautiful ring?’. I told her a diamond fell out and it’s been sent away to get fixed! She was appalled. I will strongly reconsider buying any jewellery from Michael Hill in future.

I have had All my jewelry & My Mother’s jewelry stolen twice. I never got a Diamond when I Married. It was so nice to have a Gorgeous Beautiful Ring on my finger After so many years. The craftsmanship & quality is simple wonderful. Thankyou