Reimagine the future, with the diamond piece of your dreams.

Michael Hill’s Re:imagine Program for Brilliance members (subject to change at any time)

If you want to upgrade your Michael Hill diamond jewellery product, you may be able to participate in our Re:imagine Program. This program allows you to return one eligible diamond jewellery product for full credit of the purchase price and apply that credit to the purchase price of one new diamond jewellery product in simultaneous transactions ("Transaction"), subject to eligibility.

Eligibility criteria

To participate in the Re:imagine Program:

• your original product (“Original Product”) must:

  • contain at least one certified natural or mined diamond of at least 0.50ct (as confirmed in a Certificate of Authenticity)

  • have an independent diamond certificate

  • have a valid Lifetime Diamond Warranty

  • have been purchased from a Michael Hill store in New Zealand or Michael Hill website and delivered in New Zealand

  • be in undamaged condition less reasonable wear and tear.

• your new product (“New Product”) must:

  • contain at least one natural or mined diamond

  • not contain a laboratory-grown diamond

  • be purchased from a Michael Hill store in New Zealand

  • where you paid less than NZ$10,000 for the Original Product (excluding GST), the amount that you pay for the New Product must be at least 3 times that amount paid for the Original Product

  • where you paid between NZ$10,000 and NZ $20,000 for the Original Product (excluding GST), the amount that you pay for the New Product must be at least 2.5 times that amount paid for the Original Product

  • where you paid over NZ$20,000 for the Original Product (excluding GST), the amount that you pay for the New Product must be at least 2 times that amount paid for the Original Product.

• you must be a Brilliance member (it’s free to join).

• you are either:

  • the purchaser of the Original Product, or

  • the first giftee of the Original Product provided the gift transfer occurred within a reasonable time of purchase (which shall be no longer than six months after the original purchase) and is a bona fide gift for no payment whatsoever.

• bring your Original Product into one of our stores along with the purchase receipt, Certificate of Authenticity, valid Diamond Warranty document and original independent diamond certificate (if you cannot locate the original independent diamond certificate, you will need to purchase a replacement which we can arrange for you at a cost of NZ$150).

Important information

You acknowledge that once you return the Original Product, the Original Product becomes the property of Michael Hill, and you forfeit all rights, title and claim in the Original Product. Following completion of the Transaction, Michael Hill may deal with the Original Product as it sees fit, and in its sole discretion. This policy applies even if you return the New Product under your consumer law rights.

If you have purchased a Professional Care Plan for your Original Product, this will no longer be valid if you return the Original Product under the Re:Imagine Program. For the avoidance of doubt, the cost of the Professional Care Plan does not form part of the cost of the Original Product. You can choose to purchase a new Professional Care Plan for your New Product.

The Re:imagine Program is offered at Michael Hill’s discretion; Michael Hill may at any time temporarily or permanently suspend offering this program. Michael Hill may also at any time amend the eligibility or participation criteria.

The Re:imagine Program is an extended returns program on the terms set out above. For the avoidance of doubt, Michael Hill’s Change of Mind Policy does not apply to your New Product purchased under the Re:imagine Program.

Right of Return for New Products purchased under the Re:imagine Program

If the New Product is faulty and we determine that the fault entitles you to a refund under New Zealand Consumer Law, the amount you will be refunded will be equal to the purchase price of the New Product (being the sum of the credit from the return of your Original Product and the difference paid by you to purchase the New Product). More information on our Refund Policy is available at www.michaelhill.co.nz/returns-policy.

Our Change of Mind Policy does not apply to:

• earrings

• resized rings (whether resized as part of the purchase or after purchase)

• engraved items

• special, custom or made to order items

• any products purchased through the Re:imagine Program.

If for any reason you change your mind about any eligible purchase, we will gladly refund the purchase price, provided:

• you return the goods within 30 days of purchase (or delivery in the case of online orders)

• the goods are in As New Condition and accompanied by:

  • proof of purchase

  • original packaging

  • with all paperwork (such as diamond certificates or watch instruction booklets).

'As New Condition' means that the item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of 'As New Condition' is at the sole discretion of Michael Hill.

You will be responsible for the post and/or shipping costs (including customs and duties costs if applicable) to return your items to Michael Hill.

Our Change of Mind Policy is in addition to, and in no way limits, your legal entitlement and existing rights under consumer law.

Should you wish to contact us with any queries in relation to our Change of Mind policy, or wish to arrange return of an eligible Change of Mind Policy item by post, we can be contacted at:

• Michael Hill

• Postal address: 34 Southgate Avenue, Cannon Hill QLD 4170. Australia

• Telephone: 0800 445 590

• Email: [email protected]