Bought in store to propose to my now fiancé. It was too big and needed downsizing a lot. Took back and need to have special order to have one made as could not be resized. This is fine as I knew this would probably happen. Told 10-12 weeks, happy with that. Even happier to get a call after just 5 weeks it was ready. Picked up, my fiancé immediately noticed it was nowhere near the quality of what we had originally purchased. The gaps either size were crooked with one gap visibly larger than the other. From the top down on either side of the ring also out of shape with one side almost being flat instead of round. Overall colour seemed well off compared to what we initially had. Not sure of a rush order or they just have superior quality in store yet when you need one made its lucky draw what you end up with. Overall, initially we both loved this and now really disappointed in what we have ended up with. Not fussy people and I get there will be irregularities with jewellery however when something is so visible to the naked eye it’s really disappointing. Store manager has been great so far and we are going in on the weekend to discuss so hoping we end up with a good result.