Beautiful ring but a diamond fell out after 1 month of owning it
I was so happy with this ring, it is so beautiful. I was also so happy with the service I received and experience when purchasing in store.
But 1 month (yes one month) after owning it, I noticed a diamond had fallen out!!!!! I was horrified. I had taken it in to the store for routine cleaning the week before, where they also checked the diamonds (Nil issues). I was highly disappointed that a diamond has fallen out after owning the ring for a month. This is not good enough, especially for the price of the ring!!! Upon taking it back to the store of purchase I was very upset, I was simply told to claim the ‘Lifetime Diamond Guarantee’ and that it wasn’t a big deal. How will I feel assured that this won’t happen again because it’s clearly faulty??? Will I have to get diamonds replaced every month moving forward???
I am now also highly concerned about my 2 other Michael hill items (stud earrings and stacker ring) and whether they will also have diamonds fall out, which are not covered by the ‘lifetime diamond guarantee’.
I was highly embarrassed the other day when a friend asked ‘where’s your beautiful ring?’. I told her a diamond fell out and it’s been sent away to get fixed! She was appalled. I will strongly reconsider buying any jewellery from Michael Hill in future.