Delivery and Returns
How much does shipping cost?
Michael Hill offers free delivery within New Zealand for all orders over $100. Orders under $100 will be charged a flat fee of $9.90.
How long will my delivery take?
Once your order has shipped, please allow 2-7 business days for delivery depending on your location. Orders requiring ring sizing take up to three (3) additional business days to complete.
What could delay my order?
Whilst we endeavour to fulfil all orders, please be aware that some styles may not be available at the time of dispatch, particularly during sale or high demand periods like Christmas. If an item becomes unavailable , we will attempt to locate it at another store and dispatch it to you as soon as possible. We will notify you if we are unable to fulfil your order.
We work hard to protect our customer's personal and financial information from being used in a fraudulent manner. We undertake efforts to verify the security and privacy of all orders. Due to these efforts, most orders take a minimum of 1 - 2 business days before being approved for shipment.
Orders requiring ring sizing take up to three (3) additional business days to complete.
You can check the status of your order by logging in to your account, or for additional assistance regarding your order, please email email@example.com or free call 0800 445 590 and ensure you have your order number handy.
How do I track my order?
When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel.
Do I need to sign for the delivery?
For security reasons, a signature is required for all deliveries.
I’ve missed my delivery, what now?
If you’re not present when the delivery arrives, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.
Fedex will contact you
Do you ship internationally?
From this website you can make purchases for delivery to New Zealand postal addresses. We require correct and complete addresses, including a company name where necessary, and at least one contact telephone number.
To purchase and ship within Australia, visit www.michaelhill.com.au
To purchase and ship within Canada, visit www.michaelhill.ca
To purchase and ship within the United States, visit www.michaelhill.com
Can I change my delivery address?
We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our warehouse team. To change your shipping address, please contact our Customer Service team as soon as possible on free call 0800 445 590.
What if I have changed my mind about an item?
We want to inspire and delight you with your jewellery purchase, so if for any reason you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund, subject to meeting the requirements of our refund policy.
What if my item is faulty?
If the item you have received is faulty, please contact our Customer Service team on free call 0800 445 590 or email firstname.lastname@example.org, and we will resolve the issue as quickly as possible.
What if the item I received is not the one I ordered?
If you have received an item different to the one that you ordered, please contact our Customer Service team on free call 0800 445 590 or email email@example.com, and we will resolve the issue as quickly as possible.
Can I return Sale/Clearance items?
Yes, you can return sale items unless stated otherwise (subject to the Australian Consumer Law).
How do I return my purchase?
Contact our Customer Service team on free call 0800 445 590 or email firstname.lastname@example.org to initiate a return. You’ll need to provide your order number, contact details and reason for return.
Items should be returned in their original packaging with the original product tags attached and with all paperwork (such as diamond certificates or watch instruction booklets). Include a copy of your returns slip or shipping or order confirmation email in the package.
All shipping return charges must be pre-paid. We cannot accept cash on delivery returns. We require that returned items are insured during delivery to safeguard against loss. Michael Hill will pay for any return shipping costs if the return is the result of our error or the item is damaged or defective.
All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, excluding any delivery charges, within 15 business days of receiving your returned item.
Can I return my item to a Michael Hill store?
Absolutely! You will need to meet all requirements of the Michael Hill refund policy. Please ensure that you take a printed copy of your shipping or order confirmation email into store to confirm your purchase details.
How long do I have to return my purchase?
You may return new items purchased from Michael Hill online within 30 days of delivery for a full refund, subject to our refund policy.
When will I receive a refund?
We will process your refund within 15 business days of receiving the returned item at our warehouse. Your financial institution may take additional time to transfer funds back into your account.
How will I be refunded?
We refund you the same way that you initially paid for your order. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.