Product Notices

Michael Hill is committed to providing the highest quality jewellery. To this end, we have a Quality Assurance team that examines all of the jewellery we sell, prior to sale, to ensure that jewellery is labelled and described accurately. But unfortunately, sometimes a mistake can happen.

We have recently been informed that the carat weight for SKUs 13106836, 13106799 and 13106812 was advertised at an incorrect weight. The rings were advertised as 0.33 carat of diamonds instead of 0.30 carat of diamonds. While the variance of 0.03 carat of diamonds is a relatively minor discrepancy and has little impact on the value of the ring we want to ensure our customers are 100% happy with their purchase. If you have purchased one of these items, please enquire about having your ring replaced with a ring that carries 0.33 carat of diamonds.

If you have any questions or concerns about this, please do not hesitate to contact us, via our customer service line on 0800 445 590, or by emailing online@michaelhill.co.nz.